Contact and support

Support is handled directly by the team that builds the site — in English, Vietnamese and Indonesian.

Telegram is currently our only support channel; there is no ticket system or contact form. We read every message and reply as soon as we can. Messages in English, Vietnamese (Tiếng Việt) or Indonesian (Bahasa Indonesia) are answered in the same language.

What to include so we can help faster

• Checker problems: your username, roughly when it happened, what you saw (a screenshot helps), and whether Fast Check, Check Flag or Check Deleted was on. You do not need to send us the addresses you were checking.
• Payments: your username, the network (TRC-20 or BEP-20), the amount, and the transaction ID (TxID). With the TxID we can verify the transfer on the blockchain and activate the plan manually if the automatic check missed it.
• API: your username, the request you sent (without the key), and the response. If your key was suspended for use from several IP addresses, tell us which addresses are yours.
• Account deletion or data requests: message us from the account you want removed, or include something that shows you control it. See the Privacy Policy for what we store.
• GAIO Tool or IPv6 proxies: the same Telegram account handles sales questions for both.

Before you write

The About page explains how a check works and what each result means; the FAQ on the checker page covers limits, file formats and exports; the Terms of Service list plans, prices and the rules for payments.